Frequently Asked Questions
• How can I order tickets?
• How many people do I need to qualify as a group
• Can I reserve tickets while I collect money from my group?
• I work for an organization with at least 20 people who want to take advantage of group discount tickets, but the organization does not have anyone to coordinate the order. What can we do?
• Can I cancel the tickets I have reserved?
• Can I return or exchange tickets I have already purchased?
• How can I pay for my order?
• Can I get a receipt?
• Do you have discounts to other attractions?
How can I order tickets?
You can reserve group tickets or purchase them by:
1. Emailing tickets@gggrouptickets.com contact us
2. Phoning 415-668-0525
3. Faxing a completed Order Form (click here) to 415-276-3261
4. Mailing a completed Order Form(click here) to Golden Gate Group Tickets,
P.O. Box 170578, San Francisco, CA 91447
We are working on an online shopping cart that will allow you to immediately
purchase tickets to selected shows in a safe, secure environment. Stay tuned!
How many people do I need to qualify as a group?
The number of people needed to qualify for the group discount varies by show. It is ususally between 10 and 20. For most other shows we may be able to accommodate individual tickets purchases either through a special arrangement with Ticketmaster or by adding you to an existing group.
Can I reserve tickets while I collect money from my group?
Many of today's upcoming events have a demand greater than the number of
seats required. Placing a Reservation Order with Golden Gate Group Tickets
allows you to reserve seats either prior to their release on-sale date or
to have time to collect payment from your group.
Pre-ordering guarantees you
tickets which will be shipped the moment payment is received. To pre-order,
simply give us a call (415-668-0525) or send an email (click here) and we
will place tickets on hold. For your convenience, pre-orders can be canceled
at any time prior to purchasing them and you may adjust the quantities prior
to payment.
I work for a company, nonprofit or association that probably has at least 20 people who would want to take advantage of group discount tickets, but the organization does not have anyone who can coordinate the order. What can we do?
Please contact us to find out if your company, association or nonprofit organization qualifies for our corporate discount program where individual employees/members can order discount tickets on-line through the ticketing service.
Can I cancel the tickets I have reserved?
You may cancel unpaid-pre-orders at anytime. Once tickets are paid for, the order cannot be cancelled.
Can I return or exchange tickets I have already purchased?
Our desire is to know that you are completely satisfied with your ticket purchase. If you need to return or exchange tickets, please give us a call. We will consider each request on a case-by-case basis. All requests must be made at least 15 days prior to the date of the show you are attending. There are no exceptions.
How can I pay for my order?
Golden Gate Group Tickets currently accepts the following credit cards: VISA, MasterCard, and American Express. We also accept checks, money orders. At this time we can't accept Discover Cards or payments via debit cards requiring a PIN number.
Can I get a receipt?
If you require an invoice, please let us know. If you ordered with a credit card, you will receive a credit card receipt inside with your tickets. Your cancelled check will act as our receipt for payment by check unless you request and invoice marked PAID.
Do you have discounts to other attractions?
Golden Gate Group Tickets offers discount tickets to primarily family entertainment shows. For discount tickets to other attractions, go to www.employeediscos.com